U.S. Court of Appeals Applies...
The U.S. Court of Appeals for the 9th Circuit (in California) has reversed a federal district court ruling and held that federal laws restricting telemarketing calls to consumers apply to text messages as well as voice telephone calls. Specifically, the C...

Forrester Finds Customer Servi...
You could get a good argument in the communications business about whether consumers buy primarily based on price or some other attributes of a product. The question is a bit complicated because there always is a base set of values that any product has to...

Recapturing Voice Value is Key...
A key issue virtually everybody in the voice communications business faces is that value and retail price now are diverging. Nobody would argue that voice communications are less valuable. But the cost to any end user clearly is falling. Likewise, nobod...

M&A Down 32 Percent
Based on Ovum’s report, titled Financial Deals Industry Insight – Telecommunications (4Q08 edition), M&A deal count was 129 in 4Q08, down from 192 in 4Q07, with only four deals valued above US$1B, from 10 in 4Q07. Public stock offerings dried...

New Cuba Policy Could Impact T...
The Obama administration is changing U.S. policies toward Cuba that might create some new opportunities in the wirless, broadband and long distance spaces. For example, the administration proposes to let telecom companies establish fiber-optic and satel...

Possible Change in Consumer Se...
The important thing about the recession is to look for signs of change, for evidence of a bottoming, as the recession now has been formally working its way through the economy for 14 months. Though it is not definitive by any means, a shift in consumer se...

Watch the Indicators, History...
Only a very-rare communications industry executive is not wondering where we are in the recession and what it will mean for services of various types. But a bit of knowledge about history is something of an advantage in that regard. There are some traditi...

BT to Get Universal Service Re...
In a major sign of the changing times, it appears Ofcom, the U.K. communications regulator, finally is ready to release BT, the former monopoly provider, from its universal service obligations, which now require BT to run a phone line to every home in the...

Broadband is Demand Constraine...
Broadband access in the United States now is a demand-constrained "problem," not a supply-constrained issue, for the most part. That is not to deny there remain some homes too expensive to reach economically using wired networks. But it is hard to ignore...

Will Obama's FCC be Less Frien...
The Obama-Biden transition team has disclosed that Susan Crawford, a professor at the University of Michigan Law School, and Kevin Werbach, a former FCC staffer and a Wharton professor, will lead the Federal Communications Commission (FCC) Review team. Bo...

Hot News

Core180 Launches Carrier Conne...
Thursday July 2, 2009

Appia Launches "Applause"
Wednesday July 1, 2009

Integra Telecom Approved to Of...
Wednesday July 1, 2009

Lexent Expands N.Y. Metro Fibe...
Monday June 29, 2009

Current Issue
Ip Business News

IP Business

Hosted VoIP for the SMB: Getting Ready to Cross Another Chasm
The single biggest mistake retail providers make when trying to sell hosted IP telephony to small and mid-sized businesses is that salespeople start with features, when they should start by reassuring buyers that "it is a reliable phone system," Savatar VP Mike Ahearn told an audience of small telcos and cable companies attending a recent MetaSwitch marketing seminar. The sales pitch has to begin with "it's a high-quality phone system that is reliable and lets you keep your phone number," says Chris Carabello, Meta Switch marketing director. In fact, establishing this lead proposition is so important retail sales personnel should establish that fact even before going to the "it will save you money" pitch. Only after those two positioning efforts should sales personnel then add that hosted IP telephony "makes your life simpler." The very last thing that should be discussed is that IP telephony offers new features.

VoIP

Hosted VoIP for the SMB: Getti...  April 15, 2009

VoIP and International Call Te...  March 15, 2009

Is VoIP Dead?  February 15, 2009

VoIP and International Call Te...  January 15, 2009

The 411 on International VoIP  November 15, 2008

Marketing

Buyer Advocacy: Dare to be Dif...  November 15, 2008

Open Wins  October 15, 2008

High Awareness of Social Media...  January 15, 2008

Boomer Broadband: Boom!  July 01, 2007

Telepresence Picture Getting W...  June 15, 2007

Applications
Technology

Can You Find Me Now?  March 15, 2009

Demystifying IPv6  March 15, 2009

Wireless Backhaul - A World of...  March 15, 2009

Financial Vertical: Latency an...  February 15, 2009

Three of 2009's Top Trends: Vi...  February 15, 2009

Money

Strong Broadband Results, Toug...  September 01, 2007

Will Landline Voice Die a Fast...  September 01, 2007

U.S. VCs Think Globally, Act L...  August 15, 2007

Broadband Train Wreck  June 01, 2007

ENUM's Alternate Route  April 01, 2007

Broadband

The Who, How and Where of BYOF  January 15, 2009

Painfully Slow Broadband Growth  October 15, 2008

2Q Market Shifts?  September 15, 2008

Broadband Penetration Leveling  August 05, 2008

U.S. Broadband Penetration Hig...  June 15, 2008

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